We had an unpleasant experience for our first time...

We had an unpleasant experience for our first time staying at a Sandals resort. Checking in, it took roughly a hour, and checking out took 30 minutes. Rooms were over booked, so we had to bounce around from room to room during our stay. We we're there for a wedding at the resort, this became the biggest inconvenience, as we did not have access to a room or our luggage until 2:30pm for a 4 pm wedding. Thankfully the staff was amazing and kept us in good spirits for all the wedding events.

The resorts compensation for the inconvenience was a 150 dollar comp to the room that could be used at the gift shop or any excursions (that we found out at checkout had to be used)

The worse part about the overbooking, is the website was still offering the same rooms we originally booked, for the same days, at a cheaper rate. When we asked to speak to someone, we were given a complaint card to call.

For our first experience at Sandals, we had a rough time checking in, keeping our room, and getting the hell out. Other than that, the staff was friendly, the food was great and the property was clean.