Brieanne Gerritsen

Review of Larry H. Miller Toyota

Here's our conclusion of events.

Here's our conclusion of events.
1. On Thursday we visited the dealership, test drove a van, and took it to a mechanic to be checked out.

2. On Friday, we returned the van and asked if the dealership would consider making a few fixes to the van before we purchased it. We were assured that they wanted us to be happy with our purchase so they would check out our concerns on Monday.

3. On Monday we emailed to convey our continuing interest in the van and to check on its status. No response.

4. On Tuesday we called and left a voicemail message. No response.

5. On Wednesday morning an employee who was checking messages, and whom didn't know anything about our situation, called to tell us the car was on the lot; another customer had just taken it for a test drive.
I called and left a message with a manager. No response. Another message was left Wednesday evening. No response. At that point we gave up on the van.

If they didn't want to make the concessions we asked for, then a call or a response to our communications was needed so we could begin searching for a new vehicle instead of wasting days waiting for a vehicle they never intended to sell us. My trust of the Larry H Miller dealerships has been shattered.