Gene Chapman

Review of Larry H. Miller Toyota

I was due for an oil change on my 2009 Prius and s...

I was due for an oil change on my 2009 Prius and stopped by Tuesday afternoon. Dustyn Dewitt introduced himself and went right to work getting my service taken care of. While he was writing the work order for the routine maintenance, he noticed I had two outstanding service bulletins that needed to be addressed The midshaft on the steering column and the hybrid electric water pump needed to be repaired. He explained what the repairs were for and how long it would take. I arrived at 3:40 and the work was completed by 4:38. Nicely done! This service was the result of a very positive experience with Johnny Chappell, one of your sales representatives, just a week earlier.