Kip Pygman

Review of Bob Rohrman Schaumburg Ford

Recent experience from Bob Rohrman in Schaumburg. ...

Recent experience from Bob Rohrman in Schaumburg. (Status update as of this review: The manager I spoke with was going to do his best to resolve Item #1 below and update me on, 12/9. I have left two voicemails inquiring since and have not received a call back from the manager). Very disappointing

1- After going back and forth on the value of my trade, the floor manager presented to me on paper and verbally a final sales price for my trade. I accepted; we shook hands. This was the final piece in the transaction that we had been going back and forth on. Later in the evening when I got home, I reviewed all the paperwork and realized he gave me $500 less for the trade then what we agreed to. (I am disappointed in myself for not fact-checking this during the process and prior to walking out the door; that is on me. However, I provided the gentleman with a benefit of the doubt as to his decency, word, and morality).

2- One of the two keys was never programmed. (Again, this is on me for not fact-checking both keys prior to leaving the dealer).

3- Purchased the vehicle on a Saturday and informed the finance manager not too cash the check until Wednesday. (Tuesday probably would have been fine but I wanted to play it safe because the transfer from an online savings account to a separate checking account can sometimes take 48 hours during a business week). Check was cashed on Monday resulting in an NSF fee. I reminded him of this two times during this final transaction step including writing a reminder down for him on a post-it note.

4- Found myself waiting during negotiations for an extended period too find the salesperson and his supervisor who was working with us sitting down eating pizza in the breakout room. (Totally fine; we all need and deserve breaks. However, it would be decent of them to inform their potential buyer that they need a few minutes to take a break).

Not one to post reviews. However, this process was incredibly under-whelming and in reflecting seemingly unethical. The vehicle drives great and was a positive purchase. However, when three separate employees make erroneous actions it no longer appears to me as unintentional but more of a workplace cultural and leadership issues including most likely a pattern of ongoing trends.