This is my second time staying at this resort. Bo...

This is my second time staying at this resort. Both times I have had issues. The staff is not helpful and seems bothered if you have a question or an issue that needs addressed. I have to stay here for work so another hotel isn't an option at this point. The facilities are old and dated. The carpet is stained and in need of repair. The buildings are connected by skywalks and are very confusing and maze like, making navigation difficult. The first time I stayed here the parking lots were full and I had to park down the block in another lot. I had to go to the front desk and be given an hanging tag. I parked where they told me and the next morning my car had been towed. The front desk manager argued with me that it was my fault despite the fact I explained to her that her staff provided instructions and a hanging tag. After 300 dollars, a shuttle ride and being late to the airport... the manager would do nothing. Finally after 2 months, multiple phone calls and sending a copies of the front desk issued car tag... I finally was reimbursed JUST for the towing charge. Recently I needed something shipped to the hotel for work prior to my arrival. I spoke to the front desk TWICE to inquire about the process etc. When my package finally arrived and I went to pick it up from the front desk, I was informed there would be a 10 dollar charge for the receiving of my package!!!! I explained this was never told to me in the two times I spoke to the front desk about this process and it was a ridiculous charge! The front desk girl was rude and condescending and basically I gave up and paid the 10 dollars. I feel this hotel does not understand the concept of customer service. While I am here for work, I could only image if I had planned a lovely and very expensive vacation for my family only to have issues like this consistently occur with this facility. I will say the the manager at the coffee shop on the first level is fabulous!! Friendly and helpful ALWAYS!!!! He is the one saving grace of this very consistently disappointing resort!