Ed Benlolo

Review of Double tree by hilton downtown...

To start off, being a guest that is paying over 18...

To start off, being a guest that is paying over 185$/night, id expect to be able to have somewhere to park without adding an additional 30$/night despite the fact that the parking was so full, I was scared that I wouldn t find a spot but thankfully I got lucky and found a spot after literally going all the way down to the complete end. Being from out of town, I don t know the area and I don t know any places to park overnight, which was a big inconvenience since the hotel should understand that about their guests and at least accommodate them with parking.

Another thing that really annoyed me about my stay was the room service. What happened was that I had called room service to order some food, and while placing my order, I had asked the man on the phone what the total was since some of the things didn t have any prices on the room menu. The answer I received was I cant give you the total right now and after calling back a minute later to ask again how much it is since I would like to know what price to expect, the man told me sir, I have 5 orders before you that I have to punch in so I cannot give you the total . Before hanging up, I specifically asked the man to call me back in order to know what it is going to come up to, to see if the price is okay for me. But to my surprise 20 minutes later, I got a unexpected knock on the door with my food and a 58.88$ bill that did not include the mandatory 15% tip that was completely uncalled for considering I got fish N chips, fries a apple juice, coke and water when I opened the door surprised by my total but really hungry and thirsty, I told the guy that I was paying credit and he told me well you should ve told me that before I came up, on the phone . When he came back with the debit machine and gave me the bill, I was stunned by the 10$ charge for the water that I asked for . 10$ FOR WATER!!!! Bottom line is, I had the worst experience I ve ever had with room service and feel completely ripped off and as if I could ve gotten much better for the 500$ for my two night stay that included the room service experience and parking.