Natasha Yalanzhi

Review of Sheraton Meadowlands

We reserved a deluxe suite weeks in advance for a ...

We reserved a deluxe suite weeks in advance for a group and put our credit card down to hold the room. When we arrived we were told that they overbooked and we were being split into 2 rooms that could accommodate the same sleeping spaces, to which we agreed. When we got to the rooms we noticed it was only 2 beds instead of the 3. The night staff was very polite and apologetic but told us we needed to call manager Jeff and we had friends sleep on the floor. When I spoke with Jeff, he was very unaccommodating to our situation and never once acknowledged his branches mistake made and never once apologized which was frustrating. He was set on the fact that him not charging us extra for the room was accommodation enough. I wish there was some better customer service to their mistake.