I would like to report fraudulent practices of Ass...

I would like to report fraudulent practices of Assistant Property Manager Mr. Peter Nwaokolo at the Hanover Midtown Park (8250 Meadow Rd, Dallas, TX 75231) and file an official complaint to the Hanover Company.

I have visited the Hanover Midtown Park on Dec. 16, 2019 to look for a place to move in on Jan. 18, 2020. Mr. Nwaokolo assisted my search at the leasing office. Although it appears too early to get reasonable quotes for the Jan. 18, 2020 move-in on Dec. 16, 2019, Mr. Nwaokolo told me that I should start my application on that day to secure Apt. 5326 while hold the place at the desirable price similar to move in on Dec. 16, 2019 (photo evidence attached) because he can modify my move-in date multiple times in your leasing system to have my application active and reached at the reasonable rent equivalent to the rent of Dec. 2019.

Mr. Nwaokolo had verbally endorsed and guaranteed that "merely incremental change is prone to the monthly rent of Unit 5326 in Jan 2020 and, based on his (Mr. Nwaokolo s) experience, it tends to decrease at the timing of season (esp., Jan. 18, 2020)". I have trusted him as the Assistant Property Manager representing the Hanover Company and initiated my application to the Unit 5326.

I visited the leasing office seven days prior to my prospective move-in to clarify the remaining move-in process at 2pm of Jan. 11, 2020, and was surprisingly told by Mr. Brandt Henderson that the monthly rent went up approximately $100 (i.e., now $1,449 for a 13-month contract, excluding four-week concession); Because of frequent absence and no email responses of Mr. Nwaokolo, I had not been able to consult with him about my lease. I was literally panicked prior to our potential impending move-in on Saturday, Jan. 11, 2020. After 2-3 hour long discussion on site on the same day, I have reached a thought that this is unacceptable and fraudulent.

Thus, on this disappointing chaotic matter, I firmly believed that it happened due to malpractices and wrongdoing of Mr. Nwaokolo and email him. He acknowledged that I am entitled to a refund of my $200 Admin. fee excluding $50 Waived App. fee paid for Apt 5326. Please refer to the attached email confirming the refund sent from Mr. Nwaokolo on January 13, 2020 at 11:26:21 AM.

His email promised the refund check by the end of March and I have reached out back to him more than 20 emails and 10 phone calls as of the end of March (evidence available upon request). Each time, he told me that I should be patient because my refund is processed. However, I have just told that I am not eligible for the refund due to unacceptable and legitimate excuses of him. Please correct such fraudulent practices of your employee, given that particularly such a person hold a position as high as Assistant Property Manager representing the Hanover Co.

I regret such wrongdoing and fraudulent actions rendered by your leasing agent at the Hanover Midtown Park not only taint reputation but also inhibit your firm growth over time.

I have considered myself as a prospective residence at Hanover in near future but unfortunately this unpleasant experience not only precludes my future consideration and those close to me. I wish this case should be addressed in a timely manner by your headquarter office.