Horrible experience. Called in advance to confirm ...

Horrible experience. Called in advance to confirm a reservation that was made as a gift. A gentleman said all we needed was last 4 digits of credit card that was used to book the gifts. Did not mention we needed original credit card. This is why we called to confirm what was required for someone who didn t make original reservations. There were huge problems with check in and each staff was rude and on a different page. One staff just walked away and started dealing with other customers until we had to ask someone else. Another staff, Samantha, was nice but charged us differently for a security deposit compared to another couple we talked to in the elevator. Why? Finally we decided to pay ourselves since the people giving us a gift didn t fill out a form properly. Doubletree charged us an additional $215 for a security deposit and said security will check our room in the morning before we get the deposit back. We asked another couple in the elevator what their deposit was and it wasn t even half of what ours was. Never in my life have I ever been made to feel like a criminal. I was not treated like a guest. I don t even think there is anything even worth $215 in this room. I m pregnant and believe me, trashing the room is the last thing I m capable of. All hotels are required to tell you about any additional security fees. This fee is not listed on their website either. For what we paid, we ended up getting a small uncomfortable bed in a small room. Location is good and it seems perfect for someone staying in town for business, however, the staff could have just given us the option of paying with a different card rather than requiring the original card. We were incredibly polite (though confused) and staff just walked away and were incredibly rude. Our other friends (who also received a room as a gift) were checked in with no problems because their staff made a mistake and reception even said that was a mistake on their end. Why is it that all their staff are trained differently or follow different policies, including the guy we spoke to on the phone? Everyone gave a different message. Reception and amenities lack atmosphere and I would rather spend my money on a far nicer hotel in Toronto. I would NEVER return to this hotel again.