This is an update to a previously posted review. A...

This is an update to a previously posted review. A few months ago we had a very distasteful experience that I will not rehash but was bad enough that I provided a detailed description so others would be aware. A week or so later I was contacted by the GM Rick Zoerb to discuss the matter. To his credit he took the matter very seriously and mentioned he had researched everything and the Finance Manager that had passed some snide comments previously had been suspended for 2 weeks because of the situation.

On top of that he offered to personally work with us in the future if we would consider Keffer again.

The future was last week when we decided to continue to consider options on a new lease. True to his word Rick worked with my wife directly, quickly and efficiently to find her the lease vehicle she wanted. I was traveling for work but my wife reported she was treated with respect and dignity and we now have our new Kia Sedona.

I'm old school and a mans word matters to me. So for Rick and Kia Keffer to not only address the issue with swift and appropriate consequences but to uphold his word and make the next experience worth our time means more than the deal we received.

Great job Keffer thank you for your integrity.