Vasha Thomas

Review of Sheraton Meadowlands

Horrific Stay: We Would Never Want to Extend It

Horrific Stay: We Would Never Want to Extend It

A little backstory: Since the first week of April, my close friend and I have prepared for a once-in-a-lifetime opportunity to attend a concert at MetLife Stadium. That said, as two non-affluent college students from Massachusetts, we wanted the concert along with the travel and hotel experiences to be opportunities for us to both have fun and temporarily relieve us of the stress of finals, as they are due by tomorrow.

So, we check into the hotel and walk to our room door. At first glance, the door is propped open although we had not opened the door with our key. We then proceeded to enter, finding a dirty room with the following characteristics: unmade and rolled up bed sheets, and unprepared trash cans. Annoyed with the apparent lacking professionalism and housekeeping, my friend went downstairs to converse at around 6:30pm with a front desk worker, who then promised around 7:00 P.M. that the room would be cleaned while we attended the concert (which we did not return to the hotel from until after midnight today). Additionally, the worker who promised this made it clear to my friend that the housekeeper's/house keeping staff's work shift ended at 8:00 P.M. so our room would most definitely be cleaned when we returned.
So, by this point one should be able to imagine how both utterly disappointing and extremely infuriating it is that after a long thunderstorm at the venue, all we wanted to do is eat dinner and go to sleep (for just a few, short hours) in a clean room before having to journey back to our college campus - which we could not do because we returned from the concert to a still filthy room, a space that we were promised would be clean upon our post-concert return. Specifically, the bed sheets were still not made and are rolled up, there are food and bugs on the floor and various other places throughout the room, the trash cans have not been properly prepared and the bathroom has not either (dirty towels were even left sitting on the side of the tub, there was an open bar of soap on the sink counter, and the toilet paper was dusty). In addendum, the closet was not in an acceptable condition (there were no extra bed sheets/coverings and pillows and the ironing board has a broken covering), the wooden floor is sticky, and an iron was left sitting out between an outlet and the sink near the refrigerator.

Furthermore, the service worker at the front desk working the so-called "third shift" was quite rude and acted most uncouth toward not only my friend and I but multiple other customers. We expected that our room would at least be functioning, and the service workers know how to properly serve paying customers, a reasonably low bar for a place where one can supposedly stay for a prolonged period of time. His exact response to our report of these conditions in our room was that "that's a housekeeping problem not mine", which, even if true, is beyond unprofessional. The factoid that my friend and I had the happiness of our pre-planned trip squandered by the unprofessionalism of the Extended Stay America in New Jersey (north of Manhattan) is not only unfortunate, but uncalled for, and frankly a shame.squandered by the unprofessionalism of the Extended Stay America in New Jersey (north of Manhattan) is not only unfortunate, but uncalled for, and frankly a shame.