Brian Howard

Review of R.K Chevrolet

I made an appointment for the included first oil c...

I made an appointment for the included first oil change for my truck. When I showed up the Service Manager met me as usual and I asked if there was recall on my truck because I suspected there was one. She said she would look into it and let me know if they could accommodate me as I would have have to wait.

She never communicated to me that they could do the Recall work. The Recall work took about an hour and that's fine, I have no issues with that. The Oil Change that I had an appointment for also took an hour. I saw the transition from one shop to the other.

After about the two hour mark, I asked the service manager the status of the truck and she would find out she reported that the technician was just finishing to paperwork. That's was about 20-30 minutes after I saw that nobody was working on the truck in the shop for about that long.

Recall work you guys are of Course the go-to for all that. Routine maintenance, not so much.