donald fuqua

Review of Landers McLarty Chrysler Dodge...

My Service advisor was unprofessional and lied to ...

My Service advisor was unprofessional and lied to me about the cost of a part. It started with him calling me after I dropped the vehicle off. He stated he was just doing a courtesy call to check on the prior service. I had to advise him my vehicle is still in the shop. He then called back and told me I need an air filter, a common practice at most service departments. I asked how much since I haven t had one and I didn t feel like going to buy one and he advised it would be $40. When I picked up the vehicle the actual charge was $58 and he marked that I requested that, which I didn t as it was he that recommended it. Then the cashier sat in his chair for 5 mins as I waited at the desk while he did nothing.