I'm torn about this place. Drago's restaurant is g...

I'm torn about this place. Drago's restaurant is great and the overall hotel is nice but I had a rough experience this trip. My room was marginal as it seemed really dated. I was stuck on the 5th floor which gave me no view as a parking garage was outside of my window and this made my room seem really dark. The key system was a mess as I would get all the way to my room and my key would not work. Probably happened 8 times. The worst part about this was that I had to go all the way back to the lobby and get back in the check-in line (always a line) in order to get another key. Others had this experience also and a customer service line strictly for keys would have been much appreciated. Lastly, the train makes for a great alarm if you want to wake up about 5:00 am. Very loud after a night out on the town.