Craig Sunney

Review of Apollo Hotels & Resorts

My last stay in this building led me feeling it wa...

My last stay in this building led me feeling it was one of the best hotels in its category in Europe- the service was incredible - sadly I have just had once of my worst experiences.in memory. The hotel has been re-branded, renovated, and what was once one of the best hotel experiences in Europe. A series of basic errors and mishaps have led me to believe this has now been destroyed. I was responsible for taking care of a group of 21 people travelling with me. The reception wrote the wrong number on my rooming list, resulting in the bags not going to the correct room, hence no chance for then to change before going out for dinner. They took it well. No big deal you might say, until later that evening, another hotel guest walked into their room!!! The reception had double allocated the room! The same guests no longer felt safe in that room, and so packed up and took another room. When it came to making arrangements for a pre-arranged dinner on our final night, I found it difficult to speak to anyone who was definitively in charge. First one person, then another. None were able to find the agreed contract for the dinner. In the end, we re-made the agreements and I then had to explain it to multiple staff members. Aaaargh!!!!! Pretty young things, dressed in tight jeans, all clueless of what it takes to make a great hotel run smoothly and not a whiff of anyone in charge or in control. Fortunately, the concierge staff have remained the same and are solid and ever helpful.