Mo Chowdhury

Review of RITZ-CARLTON SAN JUAN HOTEL AN...

Ritz Carlton is well known for their service but w...

Ritz Carlton is well known for their service but we had very bad experience in this specific hotel. Will never go there. We were by the pool and wanted to get info to rent out those pavilions by the pool. One of the employe ( his name is Tous) answered very unprofessionally "Do u know it's 500/day". Anyway we ended up getting it and our server was good and food was good as well. Prices were not that high. Again I had to go to the bar by the pool and had to deal with this bartender Carlito. I would say Carlito shouldn't be working there. I asked to make my margarita in a way and he made it his own way, didn't shake at all and told me" that's how we make it here" I just left. The third night we had a roach in our room and I came to front desk. The guy Brian did offer me another room but it was 12:41 at night. Just to let u know they were charging us 200 upgrade fees for each night and didn't compensate us with anything. Now I see there is one mistake in my bill too. Very bad taste. Those who reading this please have faith on Ritz Carlton but not this specific one. Employees here need a lot of training. Very bad taste. Plz try to avoid this Ritz Carlton