They have never delivered any of my deliveries dir...

They have never delivered any of my deliveries directly to my house. They have left it in neighbour garden and signed for it themselves, left in the closest shop without telling where it has been left. I am annoyed at the moment as my package was "delivered" Thurday 9th April 2020, I let Fastway know I hadn't received it, they said it has been delivered left in a safe location to check those locations and contact if not there. Well i contacted straight away but no response at all. It is now Tuesday 14th April 2020. Trying to contact is utterly useless as you can only contact through a messaging service which they just ignore. Contact number says to use online tool for convenience but it is obvious why you can't contact through a number because they would get so many calls and it is easier to ignore. I also have seen countless amount of people complaining about not receiving their packages on Facebook and Twitter. I find them very unprofessional. Could have pinned where the driver left it and i could collect or even take some time out and ring my number for confirmation of address. Fed up trying to contact Fastway, can't understand how they're still in business!