How this hotel has an overall star rating of over ...

How this hotel has an overall star rating of over 4 is very surprising. The rooms are OK and the breakfast buffet is good. The overall food at the hotel is a one star at best and is by far the worst food I ve ever had at a Hilton.
As mentioned the breakfast is the shining star as the wait staff is friendly and accommodating unlike the front desk staff that gives you the impression you are bothering them. Many other hotels in the area and this is one I would not choose to stay at again even though I m a Hilton Diamond member. Also unusual is I didn t receive a survey as is pretty much the norm from the many Hilton properties I ve stayed at. Maybe there s a reason why?