I chose to switch my primary service dealership to...

I chose to switch my primary service dealership to Jim Ellis do to poor experiences at my original purchase dealership. My Silverado needed a recall fixed, so I called and made the appointment for 9am on a Thursday. Phone was answered by a HUMAN BEING! Very polite, and quick conversation.

Robert Sigman was my service rep that morning. He was very respectful and didn t hassle me when I threw a dozen questions at him about some issues I have had with my truck. I waited in the service lounge, it was clean and comfortable. They off free snacks/coffee/and cold drinks while you wait. Restrooms were high quality and clean as well. Truck took a little longer than quoted and Robert was very apologetic about it but I didn t mind the extra wait. No change for recall work, and I was given a paper hard copy and email of the 27 point inspection (previous dealer never gave me this info and when I called to ask for it, the response was always our system was down at the time ...). I ll be going to Robert at Jim Ellis for now on. No dishonest answers, or improper work ethic here. Thanks for the true!