Eloy Rodriguez II

Review of PetFirst Healthcare

I signed up after I adopted my puppy. It was real...

I signed up after I adopted my puppy. It was really easy to sign up. I must have been misinformed, or misunderstood when signing up, but I was charged after the free trial .

When I went to call customer service the representative was extremely stand-offish. When I inquired about the confusion, she kept repeating that they don t ask for card numbers for the free trial. When I asked about how that could have happened the representative told me that they record all of the phone conversations and they can have a manager review because all phone conversations are recorded for situations like this . I don t mind if there was a misunderstanding when I signed up but I just felt like I was brushed off or like I was being accused of having an angle. I was charged almost $100, both transactions were not the same so I had question, but I was received with the same answers and energy. I was just reviewing my statements since I have been deployed and noticed the charges.

I am glad I canceled. Especially with the customer service. I will be discouraging people to use this service even for the free trial.