Jessly Babukutty

Review of Bob Rohrman Schaumburg Ford

The worst experience that I have ever had in my li...

The worst experience that I have ever had in my life .We went to buy a car , they gave us an offer and we also offered the price that we were able to pay , which they declined and started showing us other cars !
When we told that we did not wanted to buy today . The finance guy came in and told that we have to pay for the sales person time that we wasted and told us to pay 400 dollars per hour for 3.8 hours ,which came to 1520 .
And told us to pay it in the billing counter, when we(I & my wife ) asked that we wanted it in writing , they shifted to another room , we had to wait there for about 30 mins .
I don t understand why do we have to pay when the dealership sales guy when they were not able to meet our needs .
It s for sure that in the coming future neither I nor any of my family member will buy any car from here or from any other dealerships under this name .
Ford should take a notice of this and take some action , if it cares about its customers !