Israel Perez

Review of Bob Rohrman Schaumburg Ford

Very very disappointed!

Very very disappointed!
Came in for service on my ford transit that I bough from them new just under a year. My key fobs are not working still under warranty . Spoke to Matt at the service center. I explained I just had an oil change done at a different ford dealership, he refused to work on my van, because a different ford work on it, he stated I will have to charge you to look at it since someone else worked on it . I told him it s still under warranty and it shouldn t matter, it was just an oil change. He said it doesn t matter you want me to look at it I will have to charge you.

This to me is ridiculous that is no excuse to work on my van, I make my living off it and have very expensive tool and material and such an inconvenience to unlock and lock manually

When have bough many vehicles here but this service was unacceptable

They have lost my business
Thank you Matt for not helping me