I had received quotes to replace all the windows a...

I had received quotes to replace all the windows and 2 patio doors in my 2 story house. I went with Gem as they were a local company and the gentleman who came to measure and plan was pleasant and had been in the business a long time.
There was one single door specifically that we had requested to open to the outside instead of the inside. He agreed it made more sense and so the order was placed based on his plans. We were also convinced to go with a higher end product since there is so much traffic on this door.
Once the door was installed it was noted that the door opens out the wrong way (opens out to the right instead of opening out to the left) This potentially causes a traffic problem and the likelyhood the door will get damaged, or someone would get injured walking into it when it's open and screen is in use.
After many unreturned calls from my contact at Gem, I finally reached one of the owners. He did a personal site visit and agreed the door should open the other direction. He also informed me that a missing screen from a mainfloor window was in his office and it would be brought to me personally within days. After he reviews the plans, the owner came back and said we can replace the door for a propery installed door for almost $6000. He assured me this was a deal he was honouring based on the misunderstanding.
In my opinion this was not a misunderstanding. It was poorly planned and now we have to live with it. After follow up calls about my missing screen, my calls nor the screen have been returned.
We now have to manage with a door that is awkward to open and my kids and guests have walked into many times. A constant reminder of the poor service I got from Gem.