I am updating my review to add stars because we di...

I am updating my review to add stars because we did receive the refund that was owed to us. Thank you very much.

They picked up a 700 lbs printer for us and crated it, which made it 1200 lbs. We let them know we had no fork lift or any means to get the printer off the truck so we were trusting in them to send the correct truck to get the package off safely. When the truck arrived the first thing the driver said was, "I hope you have a forklift!!!" The liftgate on the truck was not big enough and they didn't even bring a forklift. We paid $1,700 for this???!!! We finally found a neighbor to help us out. The driver told us to get our money back for the liftgate that was not used, but Craters and Freighters refused to even do this for us. Do not trust them if you are relying on a competent company that cares about the consumer!!!