A Google User

Review of Couran Cove Island Resort

Biggest waste of money on a holiday ever! we recen...

Biggest waste of money on a holiday ever! we recently went to couran cove at which we planned to stay for 3 nights, however ended up leaving after one night due to the resorts lack of resources, messy appearance and rude/unhelpful staff. when we arrived at the cove, we found no shops open, much to our surprise as this was never mentioned on any of their booking sites that they close all their shops during certain times of the day. the activities look/are abandoned. literally no-one at the day spa. the sign tells you to call this extension number & Make a reservation, however they don't provide phone's in the rooms? Activites such as bushwalk etc that are advertised on their website are blacked out on their park map when you get there as they don't have them/they're no longer open. there is nothing really supplied in the rooms either. no information booklets on activities/things to do, 1 towel each. 1 face washer, for 2 people? 1 roll of toilet paper. if you need more supplies you would have to walk all the way back to the main office (not a short walk depending on where you are staying) no real blanket, empty fridge, with no mini bar contents, t.v. didn't work properly, cooking appliances not able to be used because they were so old and crooked. the general store (when it was open) didn't stock essentials such as milk or bread. Pretty much their entire menu has signs over it saying they don't sell anymore.. such as milk shakes etc, they had heaps of packet meals you could make, but didn't supply the basic ingredients to actually make them. the restaurant (when it was open) had overpriced food, which is of poor quality. the park itself is in bad condition, with a lot of debris on pathways/footpaths and just looked like it had been abandoned.

when approaching the manager and staff with my concerns the first time, they were quite dismissive. was asked by the manager "Well what else did you expect?" And he even an made comments such as "you need to understand it's harder for us to get supplies over here" like that's my problem?.. I advised we wouldn't be staying and would like our other 2 nights reimburse to which he told me to contact agoda (I booked through them, even though I paid the money directly to the resort) anyway I did this and they said they were waiting on him to reply to give the go ahead to reimburse us. Went to reception just before leaving and the manager/staff were avoiding me, eventually got served and the manager "couldn't recall" our conversation from earlier today... anyway we left as we didn't want to waste anymore time there to 2 days later get an email from agoda saying that couran cove are unwilling to reimburse the cost of the other 2 nights. So definitely don't recommend!