Raj Dhanani

Review of Hilton Tampa Westshore

Can I not give them 0 start.worst hotel ever!!! W...

Can I not give them 0 start.worst hotel ever!!! We stayed in Hilton Tampa airport Westshore May 3-5. We paid extra for executive upgrade which included free breakfast. When we got to the room there was one towel and the bathroom was dirty. Next morning we went down stairs asked where we needed to go for breakfast. The representative pointed toward the restaurant so when we walked in they couldn t find our names. The gentleman seated us and a few minutes later came back to tell us our breakfast is in the executive lounge. So we when to the executive lounge and to our surprise there wasn t any breakfast fast there at 8:30am. So I went back to the front desk and told the receptionist. She got rude and gave us breakfast vouchers told us we have to have breakfast in the lounge I just ignored and had the breakfast form the restaurant. Later that evening I went to the e.lounge to get snacks for my 5 year son and the key wouldn t work. So had to ask the receptionist and she changed out our room keys and apologized for the inconvenience. Next morning we got down stairs to the executive lounge at 7:25 am again no breakfast. So again I we to the receptionist to ask what s going on? She rudely told me breakfast is over. That s when I lost it I asked to speak to the manager. Again I was surprised when she said I am the manager. I told her I would like a refund for the executive upgrade and I am a Hilton rewards member. Her response was okay . At that instance I had enough so we checked out and left.