I want to give a personal shoutout to Sam Cortes a...

I want to give a personal shoutout to Sam Cortes at Telemind. I forgot to ask what his title is, but he took my call this morning and helped answer my questions quickly and efficiently. He even took the extra step to verify that my contact information on file was correct (it wasn't) and fixed it. Total 180 from the experience I was having up until this point - blows my mind that a mental health facility doesn't prioritize customer service, but Mr. Cortes is the exception, so a special thank you to him and whomever his supervisor is.