Review of The Exchange Hotel

3 years ago

pros:

pros:
The staff was friendly and helpful.
The washroom floors were heated.

Cons:
Despite booking a Superior King room, we were given a queen. Downgraded because they had over-booked . Basically, they gave my room away.

As someone else commented there were no hooks to dry towels, no closets or hangers. But despite the comments, it s still the same in November.

The tv had a crack in the screen so it wasn t working.
The pullout couch was small. It was only good for a small person, about 5 ft. It was a twin size.
There was no fan in the washroom.
The shower was a weak dribble.

The room temperature could not be adjusted. We were uncomfortably cold all night.

There were three elevators but a long wait to get to street level. Only saw 2 elevators working.

I would not go back there again. Our stay was a stressful night at the hotel.

The Management should be shot. They opened too early because they don t have capacity for the people who are currently booking a room.