I was hit by one of there customers 8/10 and I hav...

I was hit by one of there customers 8/10 and I have been calling to see when my car will be repaired I keep getting the run around. I was called back finally after I said I was getting a lawyer. But she did nothing but asked me the same stuff I was asked when I called and filed the claim. Then she says she has no number for her policy holder really........ What kind of place is this. I will be getting a lawyer and filing a complaint with BBB and Texas Department of Insurance.