AVOID!!!

AVOID!!!

I was charged late fees without being notified of this at all. Late fees had built up over 5 months before showing up on my bill (which we paid monthly), I was not advised of these fees by post, nor over the phone, despite having spoken to the company on multiple occasions regarding different things. They did not communicate at all that we were making our payments later in the month than expected, and so we were under the impression everything was fine.

My arrears were then forwarded to a debt collection agency, again with no prior warning. Upon contacting GNE after having opened the letter from the debt collectors and the most recent 'bill', which were both sent at the same time, they told me of the arrears and said they had sent 3 letters regarding this, since the beginning of January. I had received no such letters, and when I informed them of this, I was told I 'haven't been opening my mail'... even though I was literally reading a letter from them I had received that morning.

In the end, because of the hassle, I settled the bill with the debt collectors and in the same hour switched to a different utility provider - a provider with MUCH better perks and customer services!

Lack of communication, and abysmal customer service. Con artists!