Con Moynihan

Review of Bewleys Hotels

We booked this hotel at a premium rate on a saturd...

We booked this hotel at a premium rate on a saturday night as there was a concert on in Dublin. We then looked to change the booking to a different night, We were allowed to do this but we were disappointed that the hotel would only do a swap for one night even though the rate for midweek was much lower than the cost we had prepaid for the Saturday night.

When we went to eat in the restaurant on the night of our stay the restaurant manager informed us that as they had a booking for 60 people we would be better off to eat in the Bar as the kitchen for the restaurant would be too busy. We agreed to eat in the bar however this meant we could not avail of the early bird menu. We ordered fish and chips and a lamb dish costing a lot more than the early bird menu. After waiting 45 minutes and no sign of the food we asked the waiter about the delay. He apologised saying that the there was only one chef on duty. He eventually brought the food nearly an hour after ordering. It was not worth the wait. It was awful.
When checking out we mentioned this to the receptionist. She said she would have a manager contact us before the end of the day. Still waiting for the phonecall. Absolutely appalled at the lack of customer service. I could not recommend the Clayton Ballsbridge to anyone.