Absolutely disappointed as my parcel still travell...

Absolutely disappointed as my parcel still travelling in the van FOR THE SECOND DAY. It was said that the delivery is on the way (9am), so I have been tracking the delivery whole day. Later on, I had checked for updates (6 pm) and it`s said that the driver could not access the premises which is ridiculous. I had contacted the support which is only online. I did not receive anything back from the "support". On the next day, I got the same message that the delivery is on the way. If it will continue such way, I will complaint to both companies to refund the money back.Why the driver can simply ring and ask the address that he could find it? I do not recommend this company.