Nikki Taylor

Review of Genesys Regional Medical Cente...

Went into the ER for abdominal pain. When you walk...

Went into the ER for abdominal pain. When you walk in and check-in, a staff member retrieves you from the side room to check your vitals and asks what you are in for and creates your profile in their system. You then are asked to be seated in lobby area until you are called to a room. I am sure they use some sort of 'urgency scale' and since I had already gone to my doctor and came in with a referral card to get a CAT scan, my wait time was not long at all (maybe 20 minutes total). The staff in the ER is hit or miss.. some of them were extremely outgoing, caring, friendly, and informative. Others are probably super over-loaded with patients and OT and fell slightly short of my expectations (most were great though). Once I received my CAT scan (roughly 3-hours after arrival), I waited another hour for the results to be read by the doctor. At this time, I was told I would be going to Emergency Observation to a formal room overnight to stay; with a diagnosis of colitis. I was also told I needed to see a gastroenteritis and that he would be sent over the next morning. All the employees in that department (Emergency Observation-OBV) were AMAZING. Judy went above and beyond for me, got me whatever I needed, was extremely friendly, and was very knowledgeable and informative. I did not suffer from any pain or loneliness from the time I got in a room to the time I left this place. The gino-specialist doctor was there early in the morning and was also very informative. I was discharged by noon the next day with all the information, prescription, and follow up appointment info I needed. I will 100% choose this hospital again.