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Thomas K

3 years ago

This place is VERY poorly operated. The parking is...

This place is VERY poorly operated. The parking is a mess, takes forever to drop off and get back by shuttle with nothing but a mud pit for the kids to stand in while waiting. The whole place is like a poorly run state park with ridiculously overpriced junk food ($3.75 for a small bottle of water). The lifts in the beginners area are rickety and slow. Just not worth the hassle. The website is amateurish and led me to believe they offered very reasonably priced private lessons for kids. They DON'T. Confirming it with the staff doesn't help. They confirmed the wrong price on the phone. Even though there was clearly room for a customer confusion here, I was ultimately offered nothing to make things right, not a refund on the difference certainly, not even a discount coupon. The place is run like the DMV. We've skied many comparable places (Labrador Mt. in NY, Hunter, Pat's Peak in NH, Shawnee Peak in ME) this place is a big step DOWN from those experiences.

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