I received a mailer stating that for a special one...

I received a mailer stating that for a special one time offer they were able to give me 16,136 for my Hyundai Santa Fe + up to 40% off a new vehicle, a chance to win 5,000 and everyone gets a $15 dollar target card. So, first off, no target card. After an hour and a half wait, I get a sales person. He asks if he can have the keys to my car so they can check it out. I say sure, he looses them for about an hour and fifteen minutes, stating someone must have them. I test drive a few cars and pick two. Note in the mailer I received it clearly states that they knew the 16,136 was well above blue book, but they are authorized. The sales guy leaves and comes back in about 20 minutes with "an offer I'm going to love". I didn't. He offered me 9K for my car, (blue book) and a $3,500 rebate and not even close to 40% off of the new vehicle. Oh, and he lost the paper with all the details they sent. He said he could print a new one, he didn't. At this point I had been there for more than 3 hours. I left and don't plan on ever returning. I want to note here I had bought me Santa Fe there 5 years ago.