Terry Pedersen

Review of Hyundai of Athens

An estimated 45 minute software update took more t...

An estimated 45 minute software update took more than 2 hours. The computer crashed, which I understand. Where I fault the service department is in communications. At the 2 hour mark, I had to initiate an inquiry with Jesse to determine the status. He had to check to see what the statis was. At 1 hour (15 minutes after the estimated completion) , he should have proactively checked the sataus and updated me. The take-away lesson is, keep after them if your service is well beyond the estimated time. Don t depend on them to keep you informed.