Houston Brown

Review of Hilton Riverside/Hyatt Regency...

There were virtually no rooms at check-in. We had...

There were virtually no rooms at check-in. We had VERY high room rates for this weekend. I'm a loyal Hilton traveler, so of course I'd stay here. I've stayed at this hotel many times, and in general, it has been outstanding. Not so this time. I'm not even sure where to start. The front desk was rude. They would not make my charge card on file work, so they wanted another. Nothing was wrong with the card. No recognition as a frequent traveler, no water, no nothing. The room had a WET carpet. (maybe that was my water???) There was virtually no food in the morning (it was very busy...). The general manager of this property hides behind his staff. I've left numerous messages. All to no avail. This is one diamond elite that will never be at this property again.