I never got to see the doctor because after waitin...

I never got to see the doctor because after waiting 1 hour in the lobby, the receptionist told me that my insurance requires a referral. Two weeks prior to my appointment I called the doctors office and my insurance and both said I did not need a referral. I understand insurance issues happen all the time, however, the doctors office should ve called my insurance BEFORE my appointment and not while I sat in the lobby for an hour to avoid wasting my and the doctor s time.