I would not recommend buying a vehicle here. I pu...

I would not recommend buying a vehicle here. I purchased a new vehicle in 2015, spending over $75K. Within a few weeks of this, I asked them to install illuminated door sills that I bought through a lexus parts site online. LofH wanted $500 for that small job. I had an accessories shop do it for me at $100. When I took the car back for the first free oil change, they overfilled the crankcase, not once but twice. I walked in the service dept one afternoon for something, was ignored for about 30 minutes and when I finally stopped one of the service reps to ask for assistance she told me it was her lunch break. Most recently I have an issue with a CEL. The car is still well within warranty. The response from the service dept is that the problem has to do with aftermarket exhaust. This may be true but I cannot get any further response or information from them. When I call to attempt to get more information they invariably say that such-and-such will call me back and that has yet to happen. I asked to speak to the general manager regarding the CEL problem, I was referred to his voicemail and, you guessed it, no response. These guys are all generosity and good-will until you write the check, then the attitude changes.

Update: Tried contacting the manager, Dennis Davis again via phone and email, still no response. I did receive an email response from the service manager, with a somewhat more detailed explanation of what they consider the issue with the car to be. This was somewhat helpful but basically just a list of repairs that total over $2000 that they consider necessary to solve the CEL. I get it, that is the Lexus textbook fix for a p4020 code, warranty voided because I have an aftermarket exhaust. So what more can I expect from them? I don't expect them to replace a part unnecessarily. I would definitely have appreciated a response from the manager, maybe a brief sit-down with him and the service people to resolve the issue. So at the end of the day, Lexus of Huntsville is an average dealership. They do what is required and nothing more. I definitely expected more from a luxury brand. On the other hand, if you, like me, are looing for a performance vehicle that you can make your own, you probably shouldn't be looking at Lexus to begin with.