We take 20's pictures yearly with this company and...

We take 20's pictures yearly with this company and this year was absolutely awful. The photographer rushed us the entire time. He was rude. Multiple poses had No prompts which was the entire reason we did these photos. He was irratable with my children the entire time and it was honeslty a waste of time and money. One out of 6 pictures turned out okay and it was only because he caught a picture of my baby smiling. All the other prints had my kids looking away from the camera or with them mid blink with their eyes squinting. Im pretty upset with our experience especially because the last few years they have done so well. Not sure we will be taking pictures with them again. Aside from the photographer the lady we meet with to pick up our pictures was not friendly nor professional either. She texted me 3 times in a row reminding me of my appointment time to pay for my pictures and repeatedly asked me not to be late because I was her last appointment before lunch. The person who texted me once to set up the photo shoot and take the $20 payment, ignored me when I texted him 3 times to reachedule it when I couldn't make the original time. Never even heard from him again. Everyone I delt with with this company made the experience horrible.