Our family booked a 10 night stay in advance and w...

Our family booked a 10 night stay in advance and we ended up staying somewhere else. The only staff member present was one of the most disrespectful and unabashedly unmannerly person I've met in the "hospitality" field and for literally no reason! We hadn't even checked or even said anything to this employee before he started angrily demanding we tell him what we wanted. He turned his back to us and slammed a door promptly after. After waiting for someone to help us he came back and rudely corrected us saying that he asked us what we wanted from him. There was no management at the facility and he boldly stated that there would be no management in. When we had called the help desk to figure out how we were going to go about solving this shocking confrontation (we were just that.. shocked.. that someone could be so bitter for us just arriving to the hotel) they told us they'd connect us with a manager and handle to situation. Well the someone had contacted my brother to tell him that "management" at this particular hotel wouldn't be in that day or the next and then gave us a dud number. Don't waste your time. Do what you need to do and pay just $10 more to stay somewhere not hostile and so unprofessional. If he couldn't even greet us or welcome us, he's definitely not going to help you with any inevitable concerns you might have during your stay.