Date of check-in was Sunday Aug 16th after a long ...

Date of check-in was Sunday Aug 16th after a long 12 hour drive from Cincinnati. The receptionist that night was NOT Friendly at all. I was tired and just wanted to get some sleep. She didn t even a smile or a greet us upon our arrival nor did she provide direction to our room. We were not pleased with her service and I personally would not hire her if this was my business. The morning crew, on the other hand, were much more friendlier than her.

We also did not feel that the hotel was kept clean throughout the day and/or night considering the fact that things should be routinely sanitized during this COVID-19 pandemic and beyond.

The bellman luggage cart was super greasy. I don t think this was ever cleaned.

Also, this wind stopper door by the entry of the hotel (green doors) were not cleaned at all during the 2 nights we were there. You had to pull the door in order to open it. Too much contact required.

Normally, we don t care about these little things, but with COVID 19 being in the air, we are more subconscious about these things and it would make a huge difference for us to see someone at the hotel spraying or sanitizing these things frequently. This puts outlet kinds at ease and builds our confidence about the cleanliness of the hotel

There were not enough hand sanitizers across the hotel or hallways but only one location (i.e. at the front desk). There should be some at least by each elevator door and on every floor.