Arianne Fuchsberger

Review of Staybridge Suites Times Square...

Beware, this place scams you! When we checked out,...

Beware, this place scams you! When we checked out, we were charged a $15 room cleaning fee per night for three nights. We were not told that there would be a room cleaning fee! We booked on Expedia and there was no mention of this fee. Nor did the hotel tell us about this fee when we checked in. And our room was cleaned WITHOUT us asking. If you are planning on charging for room cleaning, NOT cleaning the room should be the default. If it is a paid service, you should have to ask for it. They scam you out of your money by having them clean your room without you knowing or asking for it then charge it for you. BS! Further, our room was only cleaned one time, not three. By chance we had the 'do not disturb' sign on two of the days when the cleaners came by. But (since room cleaning is the default and they are scamming you out of your money) they assumed it was clean because the staff checked it off...which was a lie! And when we called them out on this BS, they were very rude about it! Beyond this POOR service, the beds are not comfortable and you spend your day either waiting for or on the elevator.