So, here is a hotel which has a fantastic property...

So, here is a hotel which has a fantastic property and really poor service to boast of. While talking to the hotel staff, you might not be able to feel it is a five star property but more like a 1 star lala hotel. To give you an example, if you ask for water bottles, and then again ask for tea bags after a while, they will come and deliver it in half n hour first time. And second time, the guy will have the audacity to say, sir order at once. We can't come so many times. They will enter your room even when there is a DND sign outside. Basic courtesy missing across managers till the level of GM who is mostly missing and unavailable to talk. And instead of correcting things, they will just say, we can offer you a cake. Haha! The rooms also talk about the same thing. They are spacious but not clean enough bathrooms and the daily cleaning is just a sham. Would still appreciate the restaurant manager who did a fantastic job with the breakfast. And it's hard to find cabs through online apps during most times.