Paul Benson

Review of Gemtel Green Network

Have been stuck in a loop on their website trying ...

Have been stuck in a loop on their website trying to view my account ("that email is already registered"... "your email address is invalid"...repeat). I've never been able to log on to this website, and I haven't previously registered.

I can't get past this and also can't get it to trigger a recovery email. I've completely failed to find a contact number on their website (always a bad sign). The word 'contact' doesn't exist anywhere or in their FAQs. I ended up Googling for a number.

When I got through on the phone, the message says, (surprise, surprise) "We are experiencing a higher number of calls than usual..." This is standard call-centre jargon for "We are under-staffed at all times".

I've called twice now, navigating the menu options and both times I've been promptly disconnected.

So pretty poor all round. As soon as I can I'll be extracting myself from this supplier. I want green energy, but not at the expense of being given the runaround by a firm that doesn't want anybody to call them and can't answer the phone.