M. Elizabeth

Review of Blue Cross and Blue Shield of ...

Not happy with BCBS Kansas City in any way. Not ha...

Not happy with BCBS Kansas City in any way. Not happy with coverage, explanation of benefits and especially unhappy with customer service. Tried calling yesterday for explanation of bill I received and the customer service representative would not help to resolve confusion and kept referring me to contact the doctors billing office. When I asked questions regarding my specific policy, she actually said, I don't know. Kept telling me she couldn't specifically answer my questions.