Jon Biloh

Review of Resorts World Bimini

To be clear, there are two ways to stay at Resorts...

To be clear, there are two ways to stay at Resorts World Bimini, either at the Hilton or as a direct guest of the resort in a condo (usually privately owned and returned by the owners to the rental pool). My family and I just recently returned home after spending a week at Resorts World Bimini, both in a condo and with two family members staying in the Hilton.

While I have been a user of Trip Advisor for years, finding the information here helpful and almost always accurate I never felt the need to post a review myself, until now. Resorts World Bimini should be ashamed at the product they are currently marketing vs. delivering. If you visit their website you are inclined to believe that should you visit their resort you'll be enjoying a lively, well maintained property with numerous pools, gorgeous beaches, friendly service and a happy environment. But upon arriving you are in for a heck of a shock!

The state of affairs is so poor that it makes me wonder how this property has managed to stay a Hilton flagged hotel. When you think about the Hilton brand you think about consistent and reliable 4 star experiences. Well, the Hilton at Resorts World Bimini is anything but. The property endured some damage over a year ago from a hurricane that produced water (not wind) damage due to storm surge. The result is water damage is evident in many of the common areas, with peeling wall paper, peeling paint, base board coming apart, etc. Think about the mold factory that must be hiding in plain sight. The reason why I mention that this occurred over a year ago because there has been plenty of time for a company like Hilton to get this mess cleaned up -- but they haven't!

The property is very, and I mean VERY poorly maintained. Everything from dirt and trash around the common areas, garbage all over the beach, lazy and disinterested employees, damaged marina facilities, damaged lighting with exposed electrical (creating a serious life safety issue), most of the facilities such as restaurants and shops are closed (it would seem closed permanently based on their appearance, chairs on top of tables and covered, etc), and the list goes on. The casino was only open a few hours a day and was generally a ghost town making it less appealing to spend time socializing or gambling in the space.

My family was looking forward to enjoying the beautiful pools at this resort, again, based on the pictures and information found on the company's website. What did we find upon arriving? The "Infinity" pool is typically closed with the restaurant there always closed, the Mega Yacht Pool is no longer heated because resort management refuses to pay to run the heaters, and the filtration is poor leading to dirty and cloudy water. Never once did we see anyone clean the pool area, meaning lounge chairs were left in the most disorderly way possible for days, and I presume months, at a time. There was no life guard all week, and no employee handing out towels. The hot tub at the Mega Yacht pool was so cold it couldn't be used, we were told that the hot tub leaks and management is not interested in fixing it -- the water apparently drains so quickly that it's impossible to keep the lines primed so the filters cannot reliably work.

The roof top bar is gutted at the pool looks like it was last maintained the day the hotel opened.

The ground floor Hilton pool was closed during our stay and was green. So can't comment about that space other than that it looked nice minus the green pool.

My entire family was so disappointed by this experience, I was embarrassed for having recommended it. It was expensive too. Next time I'll book my family at a well established all inclusive owned by a group that actually cares about the quality of product they are selling.

What a nightmare, avoid at all costs until management gets their act together.

Lastly, I have to wonder if the recent positive reviews are planted, This property deserves negative stars.