Douglas

Review of DCH Auto Group / Torrance Toyo...

My brother bought a used nissan altima here that t...

My brother bought a used nissan altima here that turned up with radiator issues shortly into the term. We took it in, had it "repaired," and then the issue showed up again after the return period for the car was over. Trying to avoid paying for a vehicle while footing bills for repair costs in the meantime, we returned and asked if there were other options and the agent at the dealership who sold us the first vehicle gave us the option to trade in the nissan in exchange for a toyota corolla. The payments were ludicrous, 490 dollars a month, which was way too high for us but the agent assured us that in a year's time we could return and refinance the corolla and lower our payments. We did so, but when we returned, we were told that the loan for the vehicle was so far beyond the value of the car that it wasn't possible despite the fact that the agent, whose name is Ihab M. Harran, assured us this would be a possibility. Now my brother is stuck paying 490 dollars a month for a nissan corolla for seven years at a total cost of 28 thousand dollars ( the vehicle was valued at 18 thousand originally ) without any way of fixing the issue. ALL FIRST TIME BUYERS SHOULD AVOID THIS DEALERSHIP, IF NOT ALL BUYERS IN GENERAL. The agents here will tell you whatever it is you need to hear in order to make a sale. Furthermore, when we traded in the old vehicle there was a promotional rebate that Ihab said we could use as a down payment towards the new one and when we chose to do so, Toyota still attempted to deduct 2000 dollars from my brother's bank account. Thankfully, the bank did not authorize it and when we spoke to Ihab about it, he said there had been some kind of mistake. Meanwhile, my brother received bank related charges over this mistake for which he was never compensated. Visiting this dealership was a huge mistake that for the next seven years, my brother will wish he could take back.