Review of Alesandra Salon and Spa

4 years ago

Worst nightmare!!!

Worst nightmare!!!
To start, the stylists personnel are extremely unprofessional. My hair was burned and falling apart from the stylist leaving the highlight bleach on my hair longer than it was supposed to because Suky neglected me since he was doing highlights on another client. Not only my hair was falling apart in pieces but the color was orange and uneven throughout my then long hair. In trying to fix the mess Suky left on my hair, Sandra tried to correct the color. She did a extremely bad color correction, my roots are lighter and gray hairs were not well covered! She also cut my hair too short and unevenly! When I asked for the manager, Gabi came and presented himself as the manager which then he changed his position to the one in charge for the afternoon. To top it off, my $125 BCBG shirt got stained, and I have not been refunded for that disastrous treatment from the personnel in that salon. When I finally was able to get in touch with a manager to get refunded and to get my roots fixed, she wanted me to pay in order to get my roots fixed! The entire experience was a total nightmare until this day because my hair still is falling apart... worst day of my life!