Lauren Raitz

Review of Larry H. Miller Toyota

Absolutely horrible experience last time I was in....

Absolutely horrible experience last time I was in. Lied about servicing my car and tried to upsale me on a standard oil change. I get trying to sell your deals and for that I can understand. What I don t understand is why you claim you do a 15 point inspection but actually ignore it. I brought in a previous report from another Toyota with issues they claimed should be fixed in the next year or so and your service department said mechanics look at cars differently and decide on what them deam should be fixed or not . Well one of the issues was my battery was not performing well on my previous report, and you guys did NOT acknowledge this. Low and behold my battery died 2 weeks later and had to be replaced. The report provided on my car from your store said absolutely nothing was wrong with my car and nothing needed to be fixed or be checked up on. I will never waste my money on a service department that makes false claims about services they provide.